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Inside Intercom’s AI Turnaround, Why Software Companies Must Train Their Own Models | Eoghan McCabe, Co-founder and CEO

Eoghan McCabe discusses Intercom's AI-driven transformation, pivoting from a struggling software company to launching Fin, an AI customer service agent that outperforms competitors by using multiple sophisticated models and a unique outcome-based pricing strategy. He argues that AI will fundamentally disrupt white-collar work and that software companies must reimagine themselves to remain relevant in the emerging AI landscape.